Customer reviews for Embrace Pet Insurance

When we email out every claim decision at Embrace, we ask our policyholders to go to PetInsuranceReview.com and review their experience with Embrace.

We ask this no matter what the decision might be, even if we didn't pay anything out, even if we declined a claim. That's how confident we are in our service at Embrace. And it shows in our reviews.

Here are the most recent examples of what our customers are saying about us (some spelling corrected for readability):

You are Incredible
A little over a year ago our new 3 month old pup "STORM" had a horrible accident when he was attack by a neighbor's malamute. The dog grabbed Storm's leg by getting his head under our fence . The leg was just barley hanging on. We rushed him to the emergency vet.clinic where they we able to save his life and with 4 surgeries they were able to save his leg.We had only taken Embrace out a few days before this happened.You were there from the beginning and followed us through the entire process...not only paying our claims; but also encouraging us as we went through the ups and downs of Storm's recovery. A couple of month ago he started having problems with his left back leg. He had a luxation of the patella and had surgery to keep it in place and is now recovering form that surgery. EMBRACE has been right there for us. In less than a month after the surgery,the claims have been paid to our satisfaction. It would be great if our our health insurance would be as efficient. As long has we have dogs ,we'll have EMBRACE! Norma & Rich Kern

Caring, warm, involved staff!
I wish that my own health insurance personnel were as caring as the Embrace staff. They kept up communication with me throughout the whole process and repeatedly reminded me to call if I had any concerns or questions. When I called, I was connected to someone who immediately knew who I was without needing to know my policy number, name, social security number, date of birth, mother's maiden name, grandfather's nickname, shoe size, favorite color, etc., as does my own health insurance. She even asked how my little missy was. How's that for amazing? Real people really caring. I say, G-D bless them with the same kindness they ALL show to us! Thank you, thank you, thank you. Charlotte Miskin

Embrace is the best for your Pets!
I investigated all of the Pet Insurance Policies on the market & Embrace is the best & way above the others for coverage & flexibility. They give you control over your deductible & out of pocket you pay. The maximum is per year, not per incident, & they cover any hereditary issues your pet may develop. The premiums are very reasonable also & less than some others companies who offer less coverage. I have made my first two claims & they do exactly what they say they will & the claims process is very informative & easy. If they cannot process on time they let you know & keep you updated. I am sooooo happy with Embrace & have already recommended them time & time again. I do not want my babies to be without them - I can have our large dogs covered alleviating the fear I cannot afford to, medically, take care of them. This is an absolute must for anyone with a pet!!! Debbie Singer

Professional, great customer service, no surprises
My experience with Embrace was very positive. No "small print".. WYSIWYG...very knowledgeable and professional staff.. refreshing in this day.. Bev McEvoy

Great company!
I just received a payment on my first claim with Embrace. They decided that ALL the charges that I submitted were coverable, including tax, and the claims payment was exactly what I hoped for. The claim was for charges associated with a lower back injury that my dog suffered. I was concerned that the claim would be denied as a preexisting condition because he had had trouble with his lower back once before we bought the Embrace policy--most insurance companies would find any excuse to call that a preexisting condition. But not Embrace. They contacted me to ask for details about the two injuries, and I appreciated the opportunity to explain why the two injuries were unrelated. Communication with customer service was easy, and they kept me posted on the status of my claim. I was a longtime customer of VPI prior to switching to Embrace, and I'll never look back! Janette

(blush)

Yes, we've had a couple of disgruntled reviews, there's no pleasing everyone, but with a top-tier score well over 9 (at the time of writing, we're at 9.34) with over 40 reviews (more than any other pet insurance company apart from one), we're pretty pleased that our customer service speaks for itself - at least our customers do anyway!

Thanks Embraced pet parents - we love you too!

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