What can I say but go check out this review of the Embrace Pet Insurance claims process by Mo over at Invisible Voices. Mo previously wrote an excellent guide to pet insurance claims and has written quite a bit on her experiences with pet insurance on that blog.
Mo recounts her expectations and experience from the 4 claims she recently had with Embrace. One of my favorite parts is (blush):
I think we just may have our first pet insurance that does what it promises, and does it with actual customer service that is knowledgeable, helpful, professional, and pleasant. I would not hesitate to buy a policy from them again (with the exception of a pre-existing condition that other current insurance covers which Embrace would not), and I would recommend them to anyone looking to buy pet insurance.
We still have some areas where we can improve such as better communication about waiting for the vet records and no more interrupting on the phone (oops!) but in the end, it's a pretty sad indictment of pet insurance in general if a policyholder finds that doing what we said we'd would do is amazing.
What has your experience with pet insurance been in the past? Don't be shy now.
Related Posts on Invisible Voices
Invisible Voices blog entries on pet insurance
"Mo’s How-to guide on getting the most out of pet insurance" on Invisible Voices
Terrier Man gets provocative on pet insurance
If you have a cat...